With saturated subscriber penetration and flattening APRUs, it’s more critical than ever for operators to retain subscribers and control operational costs. One way to do this is to identify, prioritize, and resolve network issues more effectively. This minimizes customer dissatisfaction, which reduces churn and costs. It also reduces short and long-term costs tied to troubleshooting problems and misallocating network capacity. While this may seem easy, how can operators actually accomplish this?
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