spirent.cn
Posts Tagged "Spirent Knowledge Base"
By Philip Joung On December 31, 2014
Support
Spirent Knowledge Base

The Spirent Customer Service Center was designed primarily to help you get the most out of your Spirent investment—use it and help drive the success of your business and your initiatives.

Don’t forget to check out the Spirent Knowledge Base, with tens of thousands of articles that provide reliable and up-to-date details and answers for anyone working with Spirent solutions. To learn more about the Spirent Knowledge Base and how it can help, check our previous blogs.

Read full post 0 Comments
By Philip Joung On December 19, 2014
Support
Spirent Knowledge Base

Spirent has been around for a long time, and over those years, much knowledge has accumulated. The Spirent Knowledge Base (KB) is the largest storehouse of information about Spirent products, and its users will find more details about Spirent than anywhere else. Internet search engines do search into a subset of what the Spirent KB offers, and we know they also contain results from other places. Looking in multiple places helps, but start with the Spirent KB.

Read full post 0 Comments
By Philip Joung On December 10, 2014
Support
Spirent Knowledge Base

Every day, Spirent publishes new Knowledge Base (KB) articles or improves existing ones—most of the time, that’s 20-30 articles a day, with occasional spikes to 50 or more daily articles. Internet search engines don’t stick around constantly to get the latest updates, so they’re not always up-to-date. The Spirent KB, however, DOES stick around, and your searches there include newer content.

Read full post 0 Comments

You may have heard that the Spirent Knowledge Base is now two years old (pop the champagne!). In those two years, 10,000 new articles have been written in the KB, representing information and knowledge that was often only available if you happened to know the right person to ask. Let’s do a deeper dive into one particular article (an FAQ) and how we know it helps.

Read full post 0 Comments
By Philip Joung On September 30, 2013
Support
Spirent Knowledge Base

The Spirent Knowledge Base (KB) contains content for every Spirent product we sell (or sold in the recent few years). That’s more than 40 different products. And as you know, much of Spirent’s business focuses on test and measurement. This focus has allowed Spirent to become a leader in our industry, but from a KB perspective, it brings unique challenges. First and foremost, it often brings a certain uniformity in the content we create on the Knowledge Base, requiring us to take into consideration how we make it easy for you to find content for your products. How do we do this? Find out after the jump.

Read full post 0 Comments

By simply using the Spirent Knowledge Base (KB) you play an important role in making it better, whether you know it or not. How? Part of delivering a useful and relevant KB is understanding how our customers are using it. To that end, we pay attention to a wide variety of measures, and we use those metrics to guide us on what’s needed to improve your experience. Learn about an example after the jump.

Read full post 0 Comments

As I mentioned in an earlier blog posting (Dogfooding the KB), we here at Spirent use the Knowledge Base (KB) for our own research and knowledge sharing purposes. We’ve had a formal process in the Spirent Support Services team for creating and improving KB content since the launch of the KB, and we just launched a new project that will further improve the content we deliver from the KB. Get the scoop on this project after the jump!

Read full post 0 Comments

In making the case for the Spirent Knowledge Base (KB) here at Spirent a few years ago, most of my arguments centered on how it would help our customers. Of course, properly configured and properly used, a knowledge base has just as much value to ourselves, given that we also work with our products daily. These arguments—along with a lot of help from management and others throughout Spirent—was enough to convince everyone here that Spirent was much better with a KB than without. We deployed the KB in the summer of 2011.

Read full post 0 Comments

Frequent visitors to the Spirent Customer Service Center may have noticed we introduced the Spirent Knowledge Base (KB) as a main component of the CSC back in July 23, 2011. The KB was the result of years of analysis—yeah, stuff like ROI, impact on customers, impact on the support team, surveys. This isn’t to say that the CSC didn’t have a search function prior to July 23—it was certainly there, but much of the content was outdated, and the quality of the search was horrid. In its approximate 5 years of existence, it grew to about 200 total articles covering just a few products; not all that impressive when you consider Spirent has approximately 40 different products.

Read full post 0 Comments
 
× Spirent.com uses cookies to enhance and streamline your experience. By continuing to browse our site, you are agreeing to the use of cookies. If you would like to learn more about how we use cookies