Post-sales support teams are under pressure to close cases faster, cut costs and increase customer satisfaction. Achieving all these goals typically requires reengineering the methods used to resolve cases. Hear from Palo Alto Networks' Dan Lunderville, about how automation completely transformed their labs and enabled them to win JD Power’s Outstanding Customer Service Experience Awards 3 years in a row.
About the speaker: Dan Lunderville has worked at Palo Alto Networks (PAN) for nearly 4 years. Dan’s experience managing and automating labs at Juniper Networks and Gigamon was ideal for the post-sales support automation project PAN was planning to undertake. He has since proved his ability to deliver critical solutions to complex problems while implementing a multi-million dollar cost containment strategy.